Journey Mapping Made Effortless
January 02, 2025

Journey Mapping Made Effortless

Steven Oudejans | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro for various mapping purposes, for example service blueprints, customer journeys or to map out certain business processes. Furthermore, our project and development teams use it in their scrum rituals and to plan our sprints/quarterly goals.

Pros

  • Journey Mapping
  • Great database of easy to use templates
  • Collaboration, both online and in-person meetings

Cons

  • It can be pricey for businesses with a tight budget
  • Exporting boards to pdf doesn't always work
  • Tough to stay up to date with all new features for non-power users
  • Improved productivity
  • Increased journey based decision making
  • Greatly simplified hybrid workshops
Easy to integrate and Miro provides lots of support with other tools (Slack, Jira, etc)
Plug and play integration with various other tools (Slack, Jira, etc)
Miro has greatly improved our collaboration, especially with remote and hybrid teams. Its intuitive tools and real-time features streamline brainstorming, project planning, and mapping various processes and journeys. It has helped us align quickly and work efficiently.
Miro has a much better UI than Jamboard and tons of extra options that Jamboard is missing.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

I would highly recommend Miro to create great looking customers journeys, service blueprints and general business processes overviews. Miro provides an easy to use interface, with loads of options and templates to choose from. It has greatly helped the collaboration in my company and we have switched from a physical whiteboard to Miro, also since it works so well with hybrid work.

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