The best easy-to-use collaboration whiteboard to map the unknown
January 14, 2025

The best easy-to-use collaboration whiteboard to map the unknown

Rodrigo Santander | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro everyday to map customer journeys that work on Salesforce Marketing Cloud. Being able to collaborate with our team and clients to design the martech solution and document everything as we go. We need to map our client's tech stack, their data segmentation, how we will distribute the comms and design a multichannel communication journey with multiple kind of assets. Miro shines as we use predesigned templates to quickstart each solution, map everything we need on client's workshops and get approval to then start working on the Salesforce platform. Lastly we also use it to do brainstorming sessions, design processes and develop ideas and new products.

Pros

  • Design customer journeys
  • Make collaboration seamless across multiple teams
  • Make approval processes simpler and easier
  • Quick brainstorming and refining of ideas

Cons

  • Design elements are very limited and some things are non-editable
  • Text design options are also limited and simple
  • Doesn't support automation of tasks within Miro
  • Less room for human error and documentation through edit permissions
  • Considerable reduction of time to production
  • Avoid technical issues having every aspect mapped before using our tech
As I was the one responsible to onboard Miro to my organization, I feel that Miro leaves you hanging on the starting process, but it's not difficult to learn. It has micro-messages along the way to get you started on how to use spaces, and permissions. One of the main things that cost me to understand was how seats worked and how to get people from the outside of the organization to be able to collaborate on boards. Once you have the structure aligned to your business, adding new people to the team is a breeze.
We're a remote-first company, and work with people from Mexico, Argentina USA and Spain. Our clients come from working on spreadsheets, online presentations or taking manual notes mainly. Having an online tool that allows us to add every member of the team and clients to get working on the same online meeting, taking decisions and really writing annotating and drawing at the same time, helps solve many of the home office problems.
Jamboard is slow, didn't always show changes in real time, doesn't support infinite canvas and is more limited in functionality and easy to use than Miro. It goes without saying, but Jamboard is being retired as a product this year. Miro on the other hand has constant updates and new features including AI capabilities.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

No

Would you buy Miro again?

Yes

Miro outshines similar tools as it is very easy to use and quickstart new people on how it works. It solves the online collaboration problem that comes with Home Office and online jobs. The more you get to know its tools and options, the faster you'll get doing facilitations, workshops, mapping customer journeys or designing solutions.

It decides to be a simple & easy to use tool instead of being complex, so you can get started right away without having to pass through a slow learning path. Many of my clients have switched to Miro after having sessions with me, by seeing how easy it is to document and map everything.

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