Item: Miro
Rating: 10
Author: Jens Baron

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We are using Miro for our ideation processes, brainstorming together with remote teams, we use it collect inspirational thinmgs, and as an inovative tool for presentations.

Pros and Cons

Pros

Real time collaboration with remote team members
Whiteboards for collective ideas and inspiration collections
Presentations and Workshops with customers and partner companies

Cons

member management, It gets quickly very expensive when inviting colleagues who use it only for a few sessions per years.
Cost transparency
Security concerns from T1 partners and big organisations

Return on Investment

major impact especially on our research team
I believe that our pitches where we used Miro are much more successful as powerpoint pitches.

Usability

Its very intuitive for people who know how to use design tools, it's much less intuitive for other users but they usally understand it very quickly as well.

Reduced Tool Overload

No absolutely not, its an addition to our other tool. It didn't replace any other tool in our organisatyion.

Alternatives Considered

FigJam, Google Slides, Microsoft Powerpoint and Apple Keynote

much. more intuitive, more modern more insperiational

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Miro is very well suited for what it does. Anyway that we have to pay the same ammount for team mates who use it daily and team mates who use it rarely (1-2 times per year) makes it very difficult to get the budget for it approved

Using Miro

Business Processes Supported

Team Workshops
Ideation workshop with customers
Interactive Presentations

Innovative Uses

Prototyping
User Testing
Research Analysis

Future Planned Uses

X-Teams Collaboration

Likelihood to Renew

Evaluating Miro and Competitors

Products Replaced

Yes - PowerPoint - not flexible enough not interactive collaboration

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

Not sure

Miro Implementation

Implementation Details / Implementation Partner

Implemented in-house

Team sharing

Users and Roles

Miro Support

Support Rating

Very friendly and give a free year to startups

Miro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No, Miro doesn’t require a lot of support you can figure out all by self serving

Exceptional Examples of Miro Support

When asking to get it for free for my startup

Using Miro

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Everything is very self exponary - people can start immediately
Embedding other media YouTube and audio

Difficult Tasks

User managment
Sharing a presentation
Finding old Miro files sometimes I lost them especially if they have been started by people
Outside our Organisation

Mobile Interface Availability and Impressions

Yes

Comments

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