On board
June 17, 2025

On board

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We are a digital transformation consulting firm, my team are designers - CX, UX design consultants advising and designing digital product and services for enterprise companies. Their problems range from how to cut costs to the business without impacting customer satisfaction, to how to differentiate their brand through customer experience. We use Miro as a collaborative tool within our internal team to gather synthesise and analyse research, to conduct ideation and innovation workshops, to collaborate on design and customer journey maps and more. Collaborative problem solving and structured workshop facilitation with clients.

Pros

  • Collaborative canvas for multiple people
  • Design-quality tools
  • Enabling external clients without licenses to edit - this is the game changer

Cons

  • As an enterprise license admin it’s a huge pain point to have to manage people who come and go
  • I don’t want to pay for people who have been idle on their account after 3 months. Remove them by default
  • A lot of noise about FigJam. There is pressure to move by designers - so more for them the better
  • Export board to PDF of any size- fix it!
  • Enabling remote and hybrid ways of working in teams across the world
  • I can not provide hard numbers we don’t track them
  • We now only create low fi current state customer journey maps for clients in Miro. Post it’s on the board. This has probably shaved half the effort of polishing and designing a final artefact from what it was 2-3 years ago
It’s only lower because I started using it as realtimeboard. I see new users, non designers, struggle to use it without training If good usability means your grandma could figure it out - and some of our clients and executives are at that level of technical literacy - then it’s not usable enough
Collaboration and board sharing that is the main thing
I use Miro as my number 1 powerpoint is number 2 my team as designers however would say Figma is their number 1 for everything
Mural is too simple FigJam is too much for designers and devs only, not for broader business

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

We have a global license for Mural. But no one likes it. What I will say is that Mural is a much simpler, despite being an inferior tool. However, for clients who’ve not used collaborative whiteboards and tools it is much easier to use the first time due to its simplicity. Perhaps a mode you can switch to which is for external facilitation would be handy..

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