Item: monday.com
Rating: 10
Author: John Sanagustin

Use Cases and Deployment Scope

monday.com is used specifically for my department- Creative Services. We receive Creative Services requests daily from many departments like Communications, E-commerce, Sales, and Marketing. We use monday.com as a way to track requests submitted on the day, as well as organize jobs from our main Project Managers in order to prioritize our day in order of urgency or importance. monday.com really helps me stay organized and make sure I stay on track and hit my deadlines. I'm currently back in the office, but this service was especially helpful when I was working remotely.

Pros and Cons

The ability to create multiple boards and customize them is fantastic
I love the automations and user friendly platform
Its really great how updates get sent to my work email so that I always stay in the loop

Sometimes the automation won't work right away, and I have to refresh or quit and re-open my browser
Things are constantly changing, such as the workspace layout. it would be nice to be given a heads up or the option to use the layout we are familiar with
Is there a place to chat with coworkers, similar to Skype? if not, that would be a nice option

Return on Investment

Helps me stay organized
Helps me meet deadlines
Helps others stay informed of my workload
I can't think of a single way monday.com has impacted me negatively

Usability

Because it is really easy to use, and if there is something you need to know, there are so many easy-to-follow tutorials. I have never used monday.com before working here. At first, I was overwhelmed, but that didn't last very long. monday.com really is that easy to use, and now that there are so many ways to automate your workflow, it is even better.

Support Rating

I've never used customer support. I've never had an issue or needed to call or use customer support. Plus, even if I did, I won't be the one to make the call. It would either be my manager or IT. The only issues I have ever encountered were always fixed by refreshing my browser or restarting.

Reliability & Availability

monday.com performs well and meets the needs of my department. We have so much going on daily, with new projects coming in and older projects being finalized and sent out. monday.com makes it so much easier to keep track of everything, and instead of having one person update everything, we can all do our part and update as we go.

Key Insights

Do you think monday.com delivers good value for the price?

Not sure

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Skype for Business (formerly Lync), now part of Microsoft Teams, Adobe Acrobat Reader DC

Likelihood to Recommend

monday.com works well for interdepartmental tracking of jobs and tasks. The ability to create and customize your boards and automate them accordingly is incredible. It helps me manage and organize my workflow and stay informed on what my co-workers are doing and what my Project managers need for the day/week.

Get your team through the week, with monday.com!

Overall Satisfaction with monday.com