Item: monday.com
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use monday.com to handle every single work order we receive from our clients. We do have a form in which the client can fill all the required information, and then we receive a new item in the board with some automation to assign the right people.

Pros and Cons

Task tracking
Task assigment
Reporting

Direct integration with Excel
Permissions level
Better mobile app

Return on Investment

SLAs tracking
Time saving
Balance workload

Usability

Because it is way easy to use, there is no way to get lost, and if someone gets lost, there are tons of tutorials to learn how to get the max from the platform.

Support Rating

I've never needed support from monday.com, but I know people in my company who had reached the monday.com CS, and they always said good things about it.

Reliability & Availability

In 6 months, we just had an outage of 10 minutes. The overall stability and performance of monday.com are incredible. In my opinion, monday.com is a very good platform, suitable for most of the needs of any company.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Microsoft Excel, Slack, Zoom

Likelihood to Recommend

I think monday.com is well suited for most industries. In my experience, there is no other option as intuitive and easy to use as monday.com. The whole "training" for a new person literally takes 10 minutes to be proficient. Besides that, there are a lot of official videos to learn more about the capabilities of the platform.

Why monday.com is the Core of our business.

Overall Satisfaction with monday.com