Item: monday.com
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use monday.com to support project management in my organization since we are actively working on dozens of projects and each employee is responsible for pieces of multiple projects. It is an essential tool for us to manage workstreams, task lists, and track progress against deliverables for all of our projects. Monday.com has become especially useful while working entirely remote and is a great visual to use while screen sharing on conference calls. Sharing files back and forth with data can be messy and complicated, whereas a tracker on monday.com is feasible for multiple employees to work on at the same time and can be easily updated and shared.

Pros and Cons

Provides tailored notification systems.
An engaging and fun interface that is easily customizable.
Offers a wide array of board templates to customize.
Allows tasks to be archived so project history is not lost as it is completed.

The task list board template could be made in a bare-bones version that would not include as many features so that when a simple list needs to be made, employees do not spend so much time adjusting all the options on the board.
Better integration of Monday with calendars in Outlook and Gmail so that deadlines set on Monday are noted in the calendar.
Allow for searching for people on a board so that their comments appear.

Return on Investment

Monday.com has improved our team's effectiveness and accountability without hiring more people.
Monday.com has supported project management while the project manager was on maternity leave.
Monday.com has saved us time and storage costs for file sharing.

Usability

I appreciate all of the templates but find that too many options cause wasted time because instead of modifying an existing template to better fit the needs of the project, an employee can spend hours searching through all the pre-existing templates to see if one fits perfectly. It would be more productive if there were an easier way to sort through the templates, or if there were fewer templates and better instructions on how to tailor them to different project needs.

Support Rating

I have never personally needed to use monday.com customer service, but it seems that the managers from my company have always received quick and helpful service when addressing any issues with monday.com. I have always found it simple and quick to add a new user to monday.com and have not required assistance because the tutorials on the website are helpful enough.

Reliability & Availability

Overall I have only had positive experiences with Monday.com features and the reliability of the website software. I appreciate that monday.com is reliable and does not frequently have tech issues that impact the project teams' workflows or productivity. The features have all worked as designed, my only complaint is that some features can be too elaborate and time-consuming to set up without providing much positive impact for simpler projects.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Slack, Microsoft Teams, Zoom

Likelihood to Recommend

I find that monday.com is incredibly helpful for tracking the progress of operations, administration, and deliverables tasks for our international development projects. We also use it to track data, such as the amount of $ invoiced by different vendors and the data collected from surveys, however, it could be improved by having better integration with Excel. In these cases, it is not as useful to enter all of the data into monday.com when it already exists in an excel spreadsheet, which is easier to share via email.

International Development Project Administrator's Experience with Monday

Overall Satisfaction with monday.com