Item: monday.com
Rating: 8
Author: Andrea Hester

Use Cases and Deployment Scope

I use monday.com to collaborate and manage web projects with my client at a design organization. The client recently launched a new website, and we've created a project on Monday to keep track of a long list of bugs, features, and requests related to the new site. It allows both our teams to have visibility into what's being worked on and what upcoming priorities are.

Pros and Cons

Fairly easy to use UI
Robust system for customizing notifications and alerts
Flexible and customizable in terms of setting up a workflow

Not a lot of options for integrations with other apps
Formatting options for item cards are a little bit limiting

Return on Investment

Enabled our development team to provide visibility into our work within client's existing project management system
Allows asynchronous communication, freeing up time from meetings
Streamlines approvals and overall workflow

Usability

Monday.com is indeed easy to use and customize for a variety of needs and workflows. As a project manager at a web agency, I've worked with a lot of different project management tools, and Monday.com is one of the easiest and simplest to learn and use. While it doesn't have out-of-the-box integrations with some of the other tools I use, it does have a growing list as its number of users increases.

Support Rating

I've never had to use Monday's support, which probably speaks to its ease of use and good UI. The interface is extremely intuitive, and there are lots of available resources online for answering questions and providing examples of the product in use. I am not an enterprise user so I have not interacted with the dedicated Customer Success management team.

Reliability & Availability

I've never had any issues accessing Monday.com, so there has been no negative impact on my overall experience to speak of. As a cloud based platform, an internet connection and browser is all you need to access it. For most teams, especially working remotely, this is crucial for ensuring the source of truth of their projects is always accessible.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Basecamp, Teamwork, Jira Software

Likelihood to Recommend

Monday.com is well suited for teams wanting to manage design and development projects in a more waterfall or agifall format. There are fewer options than Jira for managing purely Agile workflows, but it has a lot of good customizability for teams with unique workflows and needs. It's also very friendly in terms of UI, so it's appropriate for teams that are not as experienced in tech or development.

Monday.com makes Mondays More Productive

Overall Satisfaction with monday.com