Item: monday.com
Rating: 9
Author: Bri Kaps

Overall Satisfaction with monday.com

Use Cases and Deployment Scope

monday.com keeps my everyday, personal tasks organized and prioritized. Additionally, it provides a quick overview with easy-to-read analytics and gantt charts for entire projects as well as sharing restricted views and updates to our clients. We also use monday.com to store information and share it interdepartmentally.

Pros and Cons

Pros

Onboarding training: I love the courses and quick lessons that are available as well as the recurring live seminars.
Dashboard creation could not be easier: it takes information from boards I already have created and gives me several widgets to quickly and easily display this information.
There are many filters available when needed. I especially like the quick link to view "My Work" so I can quickly review my upcoming deadlines and filter out completed tasks.

Cons

When editing settings of some Dashboard widgets, the drop down menus can get a little cluttered.
There should be a "change all" option and maybe some info buttons or suggestions to help when building more complex charts.
When organizing the left sidebar, all of the folders will open as you drag an item to another folder. So then I have to go back and re-collapse all the folders.

Return on Investment

I do my best to dedicate one hour a week to learning more about monday.com. This time is usually returned back to me tenfold with automations, dependencies, and rapid creation of data analytics.

Usability

monday.com is incredibly easy to use! They have a plethora of resources for training as well, ranging from quick Q&A chats to lessons to courses to live webinars and seminars. Even without training, monday.com's interface is bright, happy and very easy to learn. There are lots of info bubbles within boards that explain what a specific column does and most used suggestions are offered readily when creating new columns or boards.

Support Rating

I have received excellent customer support when I've had an issue. I have reached out via chat and received an immediate response that solved my problem (couldn't figure out how to link an item). I have also reached out during live webinars with questions and the hosts are usually very knowledgeable and always very kind and considerate. Whenever I reach out via email, I always received a detailed response within 24 hours or less from a very patient trainer.

Reliability & Availability

I have had nothing but a wonderful overall experience with monday.com's performance. I have never experienced any down time or having to reload because something wasn't working. Some of the automations have to process for a few extra seconds, but I'm satisfied as long as it's working within a reasonable amount of time.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Canva, HubSpot Marketing Hub, Qlik Analytics Platform, Mixpanel, Miro, Notion

Likelihood to Recommend

monday.com is perfect for everyday task management and simple project management. I think it can be applied and used within every department and used on a daily basis. One of the challenges is ensuring each department is actually logging into monday.com (Adopting it), otherwise the tags and timelines are useless. (They do have an email automation that can be used to help overcome this too.) I don't think monday.com is the right fit for more complex project management since the structure only supports three levels within a board: Group, Item, Subitem.

monday.com Feature Ratings

Comments

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Never feels like Monday with monday.com!