Quick review of Namely
Updated May 18, 2022
Quick review of Namely
Score 9 out of 10
Overall Satisfaction with Namely
It is being used as our HRIS, benefits, and payroll system company-wide. It addressed the business problem of freeing up more of my time and tracking organizational changes.
- HRIS tracking
- Consistent interfaces and tools.
- Easy to use searches.
- Job titles are very wonky in the system.
Do you think Namely delivers good value for the price?
Are you happy with Namely's feature set?
Did Namely live up to sales and marketing promises?
Did implementation of Namely go as expected?
Would you buy Namely again?
It works, but there are many things that are inconsistent that bother me. For example, the job title section makes no sense. In onboarding, it's a search field, but everywhere else it's a long dropdown list. And why do job titles need to be an object rather than a text box? This is just one example of issue areas.
Namely Feature Ratings
Namely support has always been incredibly helpful and quick to respond to any and all requests that we have. There have been many times where I encounter and error (or cause one) that they are able to resolve within 2-3 hours. Honestly it is one of the most efficient services that Namely offers.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We were transitioning a portion of the team to it's own LLC with relatively short notice. The support team was able to get me connected to the right people and get a project set up so we could make the transition ahead of schedule. In addition, the team checked-in on progress throughout the project to ensure it was succeeding. And this was even during the busy times of November - December.
The primary piece of feedback I always think of when asked about how to improve Namely is to improve consistency of forms on the platform. Many things have been clearly designed and built by different team members with little QA to ensure consistency. One such example (and headache area) has been the onboarding form. The salary input field is different than everywhere else on Namely. Importing from JazzHR breaks for separate LLCs and there is not much flexibility in the templates (e.g. choosing a different W4 for different state addresses).
We have seen the improvements that Namely has made over the year and half we have had the service. Overall the feature upgrades have been nice, but have minimally impacted/improved our workflows.