A NetSuite Review from a basic user
December 12, 2017

A NetSuite Review from a basic user

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

NetSuite Enterprise Edition

Modules Used

  • AdvancedFinancials
  • Recurring Billing
  • Expenses

Overall Satisfaction with NetSuite

NetSuite is being used our our ERP system. It is used by all departments, but was brought in specifically by Finance. It has addressed tracking invoices and billing for thousands of customers, tracking all sales numbers and goals, all implementation statuses, the NPS of each customer, among many many other things. It has allowed our company to have all information on a customer in a single location. At times third party tools will be used, but NetSuite is where the majority of our company's work is being done.
  • NetSuite does a good job of providing many different options to meet the ever changing needs of organizations.
  • NetSuite reports are not the most simple to use, but can be managed fairly easily. Those reports can be shared with users who are not report savvy so they can get the data they need on-demand.
  • NetSuite user interface is not the most intuitive. It is similar to the older Salesforce pages, but not quite as intuitive as that.
  • NetSuite mobile app has only been useful for finding the most basic information about a customer. I rarely ever use it, even if I'm on the road.
  • NetSuite has had a positive impact on the business in providing strong financial reports for the company.
  • NetSuite has had a negative impact as a sales tool as it is not as easy to use as some other tools. However, it does have the ability to integrate with other sales tools
  • Not a member of any user groups
NetSuite is not as strong as Salesforce in many areas, but in 2009 when we made the switch the financial packages were stronger than the options with Salesforce. At the time we currently used Salesforce, but would have needed to do a major "upgrade". It was decided it was easier to start over especially since the financial packages we wanted were available through NetSuite.
NetSuite is well suited for a company that doesn't want to use Salesforce for whatever reasons that may be, including price. It does provide one of the more robust ERP systems on the market and has the ability to connect with other 3rd party systems. It can also be helpful for a company mostly focused on the invoicing and finance side of the building. It has always been a less satisfying experience for the Sales department at the company I work for. This has mainly been because of the sales reps user experience and the number of clicks required to navigate the system. This could be partially due to the way we set it up.

NetSuite ERP Feature Ratings

Accounts payable
7
Accounts receivable
7
Global Financial Support
7
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
Not Rated
Billing Management
Not Rated
Cash and Asset Management
Not Rated
Travel & Expense Management
6
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
7
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Dashboards
7
Standard reports
7
Custom reports
9
API for custom integration
Not Rated
Plug-ins
7
Role-based user permissions
9
Single sign-on capability
Not Rated
Award Lifecycle Management
Not Rated
Budgeting and Forecasting
Not Rated
Project Costing
Not Rated
Cost Capture
Not Rated
Capital Project Management
Not Rated
Customer Contract Compliance
Not Rated
Project Revenue Recognition
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated