NetSuite can be a good asset if put in the proper environment
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May 24, 2019

NetSuite can be a good asset if put in the proper environment

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite CRM+

NetSuite CRM+ is our CRM and it is utilized for legacy accounts still at this time.
  • It allows for a great record of events on tasks and customer profiles.
  • It has seamless integration with our Professional services team to track cases.
  • Has a search function that is pretty accurate.
  • It is behind on technology and seems to run a bit slow compared to Salesforce.
  • The search helps, but it seems it has to be a detailed description (it is not very intuitive).
  • The menu is hard to read and is not user-friendly.
  • Recently it has slowed us down, as it is hard to get information in and out between it and our other systems.
Unfortunately, it does not stack up very well at all. It is just behind the times on technology and collaboration capabilities.
I think NetSuite would be a great asset for a company that is not in technology. If you have simple needs, it would be a great fit to help grow the efficiency of the company.

NetSuite CRM+ Feature Ratings

Customer data management / contact management
8
Workflow management
5
Territory management
6
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
5
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
6
Call center management
5
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
5
Billing and invoicing management
7
Reporting
7
Forecasting
Not Rated
Pipeline visualization
7
Customizable reports
Not Rated
Custom fields
7
Custom objects
Not Rated
Scripting environment
6
API for custom integration
Not Rated
Role-based user permissions
8
Single sign-on capability
7
Social data
Not Rated
Social engagement
6
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
7