NetSuite ERP is a good overall fit for most companies, with lots of add on capabilities, but research and proof of the products capabilities should always be done first.
October 19, 2023

NetSuite ERP is a good overall fit for most companies, with lots of add on capabilities, but research and proof of the products capabilities should always be done first.

Connie Vong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

NetSuite Enterprise Edition

Modules Used

  • AdvancedFinancials
  • Advanced Inventory
  • Demand Planning Module
  • Fixed Asset Module
  • Manufacturing WIP & Routing
  • OneWorld (multi-country and multi-currency)
  • Revenue Recognition
  • Work Orders and Assemblies
  • SuiteBilling
  • NetSuite CRM
  • WMS

Overall Satisfaction with NetSuite ERP

Consolidate Financials, multi-location, multi sub, multi currency. CRM, WMS. We use the full suite, order to cash, procure to pay, reporting and analytics. We also leverage CRM, inventory management, and advanced manufacturing to manage our work orders, advanced BOMs, and routings. We also leverage the MRP.
  • Reporting
  • Dashboards
  • Consolidation
  • Support and the frequency of enhancements instead of actual fixes.
  • Pricing of products.
  • Strict framework of intercompany.
  • Management of complex assemblies and viewing multi-level BOMs.
  • One book of accounting.
  • Intercompany processes and transactions.
  • It is not easy to use in multiple languages with shared data.
I have not evaluated other solutions. I am typically brought in after the decision has been made.

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

The system has a lot of customization capabilities, but it is not always easy to manage or possible to find usable workarounds.
Most tickets result in enhancement requests that are never completed. Service is inconsistent, and communication is never during our business hours usually.
Financials and reporting are very strong. The largest pitfall is poor implementation and special use cases not being fully proven during the demo and sales process to know that NetSuite will be a good fit. Reporting and general ease of use are very high and easy to promote user adoption.