Resource & Project Management Dream PSAUnspecified7.432101
Rachelle Felix-Blackmon profile photo
Updated November 13, 2015

Resource & Project Management Dream

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite OpenAir PSA

NetSuite OpenAir PSA is used for time and expense tracking for non-consulting resources for non-billable work. It is also used for high-level resource and project management for consulting resources for billable work.
  • Time Tracking
  • Expense Tracking
  • Resource Management
  • Deliverable Management
  • Reporting
  • N/A
  • Keep track of open deliverables
  • Report on trend data
  • Keep track of resources/ employees
  • Manage schedules

We used to use QuickArrow which went end of life at the end of 2009.

We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.

Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.

Reporting was a big factor when choosing this system. It was very important to be able to leverage the data being submitted by 1000+ resources and leverage it to tell us something useful about our company.

OpenAir PSA Feature Ratings

Task Management
Resource Management
Gantt Charts
Not Rated
Not Rated
Workflow Automation
Not Rated
Team Collaboration
Not Rated
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Timesheet Tracking
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Not Rated
Project & financial reporting
Integration with accounting software

Using NetSuite OpenAir PSA

Users and Roles

1500 - Admin and PSO

Support Headcount Required

3 - HR

Business Processes Supported

  • Time Management
  • Expense Management
  • Resource Management
  • Project Management

Innovative Uses

  • Supplemental HR tool

Future Planned Uses

  • Unsure

Likelihood to Renew


Evaluating NetSuite OpenAir PSA and Competitors

Products Replaced

Yes - QuickArrow

Key Differentiators

  • Product Features
  • Product Usability

Evaluation Lessons Learned

Not much would change. Reporting and ease of use were the key factors.

NetSuite OpenAir PSA Implementation


We used NetSuite PSO services which made the migration process a lot easier.

Implementation Details / Implementation Partner

  • Implemented in-house

Implementation Phases

Change Management Lessons

Change management was a major issue with the implementation

Implementation Issues

  • User acceptance
  • Migrating good data from the old PSA

NetSuite OpenAir PSA Training

Training Types Used

  • Self-taught

In-Person Training


Ease of OpenAir PSA Training

Yes. Yes.

Configuring NetSuite OpenAir PSA

Product Configurability

In some cases, we had to change our business practices to work with the tool's functionality.

Configuration Lessons

UI Customization

Some - we have done small customizations to the interface

Additional Customization Considerations

NetSuite OpenAir PSA Support



OpenAir PSA Customer Support Pros and Cons

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response

Exceptional Examples of OpenAir PSA Support

I can't recall any specifics but when we first implemented NetSuite, the team in general was great. Our PSO consultant went above and beyond even when the installation services were complete. It was a great and a positive experience overall. Eric Cheung was his name I think.

Using NetSuite OpenAir PSA


Very easy to use.

Usability Pros and Cons

Like to use
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex

Easy Tasks

  • Reporting

Difficult Tasks

  • Schedule Exceptions: Time Off

Mobile Interface Availability and Impressions

Yes - I haven't used it personally but many of my consultants who are on the road 80% of the time use it for time and expenses.

NetSuite OpenAir PSA Reliability



Reliability and Availability




Integrating NetSuite OpenAir PSA

Ease of Integration


Systems Integrated With

  • NetSuite
  • SalesForce
Not sure

Future Integration Plans

  • N/A

Types of Integration

  • File import/export
  • API (e.g. SOAP or REST)

Integration Lessons Learned

Take your time to map out carefully and try to anticipate the full scope of which you might need the data content from OA in another system today and in the future.

Relationship with NetSuite

Pre-Sale Experience


Post-Sale Experience


Key Negotiation Points

I can't recall.

Dealing with NetSuite

Be flexible and honest about how you plan to use the tool.

Upgrading NetSuite OpenAir PSA

Upgrade Process

Upgrade Benefits

  • Easier reporting

Anticipated Benefits from Future Upgrades

  • Not sure

Migrating Between Editions