OpenAir in Professional Services
September 19, 2019

OpenAir in Professional Services

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenAir PSA

OpenAir is being used as a full PSA tool to track & schedule resources across our PS organization as well as fuel finance to bill clients. It solves resourcing, scheduling, skills management, moderate project management tasks, revenue recognition, PS reporting, and external billing.

Pros

  • Tracking and scheduling of resources to projects. Shows decent availability views.
  • Skills matrix and comparison tool, allowing leaders to compare resources to help with resource selection.
  • Provides a one-stop shop/tool for resourcing, scheduling, time entry, billing, and reporting.

Cons

  • You can't book resources at the project level, you have to book resources at a resource level.
  • You need multiple screens open to get all the views you need to make adequate resourcing decisions.
  • Availability views and clunky, require intense filtering.
  • It's not a great Project Management tool, it provides the basics like time entry & the ability to build out basic project plans, some budget reporting.
  • Standardization across services.
  • limited flexibility of ad-hoc processes.
  • Skills management/ matrix portion is pretty good.
Openair is a mid-range PSA tool, there are more advanced tools to use. The key is to configure it correctly and have expertise on staff.
Consulting support is expensive, they have a Knowledge and FAQ training website you can use though. Lots of videos, new release information.

Do you think OpenAir PSA delivers good value for the price?

Not sure

Are you happy with OpenAir PSA's feature set?

No

Did OpenAir PSA live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenAir PSA go as expected?

I wasn't involved with the implementation phase

Would you buy OpenAir PSA again?

No

It's well suited for smaller PS companies, that have minimal project complexities, and can integrate easily with many applications. It's completely customizable to fit specialized service companies. You need developers that understand this tool inside and out.

OpenAir PSA Feature Ratings

Project Management
3.5
Task Management
5
Resource Management
9
Gantt Charts
2
Scheduling
9
Workflow Automation
1
Team Collaboration
1
Support for Agile Methodology
1
Support for Waterfall Methodology
3
Document Management
1
Email integration
2
Mobile Access
Not Rated
Timesheet Tracking
8
Change request and Case Management
1
Budget and Expense Management
3
Professional Services Automation
4.5
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
5
Integration with accounting software
4

Comments

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