New Relic: Good tool for APM
March 05, 2020

New Relic: Good tool for APM

Lasha Jojua | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

The New Relic monitoring tool is used by 3 departments: Monitoring, Dev, and Product team. For each team, the tool delivers necessary information about product, release performance, and user experience. From the business perspective, we can see how the product works, analyze it if the last release was the one they expected. It helps the team to work around one source of data, which accelerates the whole process.

Pros

  • Real user monitoring module data is best part of this tool
  • NRQL is simple and useful part of tool
  • Using New Relic API, integration can be done with everything

Cons

  • Insight basic package saves only 9 days' data. I think it should be more, considering the price.
  • APM module needs some improvement--code-level visibility and advanced root cause analysis should be the next steps.
  • Team's improved collaboration
  • Application performance real-time tracking
  • Product performance visibility by geo location
Dynatrace is better when it comes to installation and use. Installing the Dynatrace agent is a very simple process. After the installation dependence map is created automatically, the tool starts gathering data and creates its own alerts, baselines, based on metrics. For me as a user, Dynatrace was much easier to use, considering almost zero additional configuration is needed.
Slack, Trello, Atlassian JIRA Align (formerly AgileCraft)
New Relic has great results if using the RUM module. Data delivered by that module is simple to understand and can be analyzed by using NRQL. Alerts channels are easy to integrate into any chat ops software. APM module is rich with useful data and the performance of staging is good. The production environment can be seen by APM. I would like to have more detailed info when some degradation or errors can be seen by the module.

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