New Relic: Good tool for APM
Lasha Jojua | TrustRadius Reviewer
March 05, 2020

New Relic: Good tool for APM

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with New Relic

The New Relic monitoring tool is used by 3 departments: Monitoring, Dev, and Product team. For each team, the tool delivers necessary information about product, release performance, and user experience. From the business perspective, we can see how the product works, analyze it if the last release was the one they expected. It helps the team to work around one source of data, which accelerates the whole process.
  • Real user monitoring module data is best part of this tool
  • NRQL is simple and useful part of tool
  • Using New Relic API, integration can be done with everything
  • Insight basic package saves only 9 days' data. I think it should be more, considering the price.
  • APM module needs some improvement--code-level visibility and advanced root cause analysis should be the next steps.
  • Team's improved collaboration
  • Application performance real-time tracking
  • Product performance visibility by geo location
Tool has good visibility of application performance, alerts can be configured for each department to have fast feedback from relevant people involved in fixing process. Before New Relic, the team wasted time trying to find out where to start to check and fix issues. Integration with already-in-use tools gives us the possibility to decrease the time for analyzing. Automation of the incident management process with New Relic data was a good case we started from.
Did not used this option.
When we started, only the production environment was covered by tool, then we decided to put staging in cycle. Benefits were visible after a few weeks of implementation. Performance data on staging helped the team to check their release before deployment, the need for rollbacks decreased to a minimum, which we were using not so rarely.
Dynatrace is better when it comes to installation and use. Installing the Dynatrace agent is a very simple process. After the installation dependence map is created automatically, the tool starts gathering data and creates its own alerts, baselines, based on metrics. For me as a user, Dynatrace was much easier to use, considering almost zero additional configuration is needed.
Slack, Trello, Atlassian JIRA Align (formerly AgileCraft)
New Relic has great results if using the RUM module. Data delivered by that module is simple to understand and can be analyzed by using NRQL. Alerts channels are easy to integrate into any chat ops software. APM module is rich with useful data and the performance of staging is good. The production environment can be seen by APM. I would like to have more detailed info when some degradation or errors can be seen by the module.

New Relic Feature Ratings

Application monitoring
Database monitoring
Threshold alerts
Predictive capabilities
Application performance management console
Collaboration tools
Out-of-the box templates to monitor applications
Application dependency mapping and thresholding
Server availability and performance monitoring
Not Rated
Server usage monitoring and capacity forecasting
Not Rated
IT Asset Discovery
Not Rated