New Relic Provides Visibility Across our Entire Fleet of Applications and Cloud Resources
March 30, 2020
New Relic Provides Visibility Across our Entire Fleet of Applications and Cloud Resources
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with New Relic
New Relic is being used by many teams within my organization and other departments in the company. We use it as a centralized monitoring and reporting application across our web application fleet. In particular, we use New Relic for Application Performance Monitoring (APM), Synthetics monitoring, Infrastructure monitoring, and alerting across all of these.
Pros
- Monitoring and alerting.
- Application Performance Monitoring (APM).
- Synthetics monitoring for web applications.
- Charts and displays.
- Data aggregation.
Cons
- I appreciate New Relic's push to get all products into their new interface, New Relic One. As I'm writing this though, many of the products span the legacy interface and the next generation interface. This can be frustrating at times.
- When alerts are triggered, it sometimes takes several clicks to drill down from the notification to the root of the issue.
- This may not be a New Relic problem but, we use the Slack integration for notifications. In the past, we've been able to acknowledge alerts from Slack. This functionality seems to have been removed. Now it takes a couple more clicks to get from the alert to the acknowledgement. This is not critical but sometimes every second counts in terms of meeting SLAs.
- NR has allowed us to use monitoring to prevent downtime and get in front of problems that would affect our customers. There have been times where, although our applications were up and running, the user experience was degraded. With the right monitoring in place, we've been able to set thresholds that warn of impending outages and let us get ahead of the problems (along with making changes to the application to prevent the problems in the first place).
- We have a better view of our resources in the cloud. Because our cloud dumps everything into one account, it's sometimes difficult to break out resources in that console. In New Relic, though, we can quickly find all of the resources associated with an application. This helps with troubleshooting during emergencies, but it also helps with visibility when we're discussing architectures.
I have used CloudWatch and Data Dog. I appreciate CloudWatch because it's native to the cloud. Spin up resources and your data is collected without having to do anything. However, the UI is lacking in areas and getting alerting in place can be a challenge. It's likely that the AWS provider for Terraform could simplify the creation of monitors, but then there's also the next step of configuring alerting via email and Slack, both of which are simple to do in New Relic.
My use of Data Dog is limited as the team I worked with was in the process of transitioning away from Data Dog to New Relic when I joined them. In my limited exposure, I find that Data Dog seemed to have many of the same features that New Relic provides but I didn't use them long enough to make a determination on how they stack up against each other.
My use of Data Dog is limited as the team I worked with was in the process of transitioning away from Data Dog to New Relic when I joined them. In my limited exposure, I find that Data Dog seemed to have many of the same features that New Relic provides but I didn't use them long enough to make a determination on how they stack up against each other.
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