Strong service but UX requires improvement
Updated February 18, 2022
Strong service but UX requires improvement
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with New Relic
We use New Relic within the R&D department, but our support group uses it as well. We use it mainly for logging purposes (of our servers), but we also use it for monitoring our services and [sending] automatic alerts to ourselves based on these logs (meaning - when crossing a certain threshold of high error rates for example).
Pros
- Lets you query the servers' logs.
- Send automatic alerts based on high error rates.
- Manually monitor the servers based on the logs.
Cons
- The UX/UI of the software is not so intuitive and the learning curve is stiff.
- There are so many params to use, which makes it more difficult than the benefit of flexibility.
- I don't know the ROI (I'm only a user) but I know we work hard to maintain and customize our logs in order to "fit them well" into New Relic's behavior.
- Splunk Cloud and Datadog
We used Datadog for a few years, then moved to Splunk for a few more years, and now [we've been with] New Relic for the past year or so. Our main incentive to switch to New Relic was Splunk's increase of stability/unavailability issues + the increase of the monthly/yearly pricing model.
Do you think New Relic delivers good value for the price?
Not sure
Are you happy with New Relic's feature set?
No
Did New Relic live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of New Relic go as expected?
No
Would you buy New Relic again?
No
Comments
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