Value of money with New Relic APM
July 21, 2022

Value of money with New Relic APM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

We have used New Relic for application performance monitoring. Our product being B2C, we need to monitor the performance 24 * 7 for the best experience for our customers. At the same time, when a customer faces any issue, our Technology team requires all the necessary details to assess, debug and identify the root cause. New Relic has assisted in both the ways to proactively monitor and provide finer details to assist during an issue as well.

Pros

  • Finer stacktrace i.e line by line time taken and highlights the faulty code precisely.
  • Apdex score indicates that something is wrong with the application immediately.
  • Near real time metrics and alerts.
  • Integration with many platforms and tools.

Cons

  • Finer control on what metrics are sent to New Relic Platform to control the costs as it has pricing based on GB of metrics ingested.
  • UX/UI could be improved as some pages are a bit slow or difficult to view though it provides good information to act upon.
  • Have the option to choose a Cloud provider to keep data within the country and also restrict access based on IP address so that we could control New Relic console access.
  • New Relic has assisted to identify and solve several production issues and outages within minutes instead of hours and days.
  • New Relic monitoring helped in proactive monitoring and helped to achieve better uptime and customer experience.
  • New Relic APM assisted the Technology team to debug the functional and performance issues faster and hence made their work more effective.
New Relic has been DevOps and Developer friendly to onboard and use. Also pricing-wise, it is one of the best in terms of ROI. There are few features better in other APM solutions but New Relic is working on new features faster recently.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

New Relic is well suited for Microservices and Kubernetes-based applications as it has finer support for service discovery and distributed tracing. It has also had a native agent for Kubernetes which discovers the health of all running nodes and pods.
New Relic could be improved for mobile apps and logs though these are their recent offerings

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