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Great price, some excellent tracking features.
April 28, 2022

Great price, some excellent tracking features.

Sandra Karamitelios | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nimble

CRM for keeping in touch with clients, newsletters are sent out in groups, managing our placements and follow updates, birthdays, lead, and sales management.
  • Group Messages with message tracking.
  • Message tracking on emails.
  • Uploads details from LinkedIn.
  • Formatting of emails is very fiddly and not user friendly.
  • Managing our newsletter list has been improved.
  • Understanding who reads our marketing information has been improved.
  • Managing our recall dates has been improved.
  • We spend too long formatting the newsletter as the formatting system is clunky.

Do you think Nimble delivers good value for the price?

Yes

Are you happy with Nimble's feature set?

Yes

Did Nimble live up to sales and marketing promises?

Yes

Did implementation of Nimble go as expected?

Yes

Would you buy Nimble again?

No

It is easy to use once you find the right menus.
Support is great.
Managing recalls via lists and using tags is good, I like the messages being tracked and emails are uploaded into Nimble automatically. We set up call lists for cold and warm leads and you can rate clients in different ways. The unsubscribe system is really good.

Nimble Feature Ratings

8.4
Customer data management / contact management
10
Workflow management
8
Territory management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
5
Interaction tracking
10
Channel / partner relationship management
8
7.7
Case management
7
Call center management
8
Help desk management
8
8.5
Lead management
8
Email marketing
9
7.5
Task management
8
Billing and invoicing management
Not Rated
Reporting
7
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
9.0
Custom fields
9
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
8.0
Social data
8
Social engagement
8
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
8.0
Mobile access
8