NinjaOne does it all!
October 02, 2024

NinjaOne does it all!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Patch Management
  • Endpoint Management
  • Remote Access
  • Ticketing
  • RMM

Overall Satisfaction with NinjaOne

I use NinjaOne every day for users in the company to submit support tickets so we can resolve issues as well as check PC health and push out updates. The dash board will tell us when things need updating and we can see which computers are updated versus the ones that are not. It is nice to use NinjaOne to do my daily IT tasks and make sure people are taken care of.

Pros

  • See computer health / updates needed
  • Ticketing system for users to submit issues
  • remote connection for helping users out.

Cons

  • pricing for adding additional users could be lower
  • saved time servicing computers
  • saved time remoting into workstations to support
  • saved time with tickets to know what problems are happening
using splash top to remote into machines when users have issues has saved time running around the office. Being able to update systems in the evenings or when we want has saved time by not having to do it one by one. There are lots of awesome features included. I love NinjaOne
Yes, we push out updates when they come in. You can tell it what software you use and then it will look for updates and tell you what systems are running which version and force them to update to the current version to keep things safe and secure. Quick and easy with a push of a few buttons.
Ticket submission has saved a ton, makes the users submit issues so we can address them. We push out updates after approval so we can click and forget it. Deployment has saved a ton of time and made things quick and easy. Windows updates and Software updates have been a breeze.
this integrates with Splashtop and works well. I am happy with the integration and prefer it over Teamviewer. This is included in our subscription and works with a few clicks. Users can accept / deny the request and if no one is there we can still remote in. Makes servicing computers remotely easy too.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

This works well, deployment is easy and seeing everything in the dashboard has been awesome. Saves lots of time from having to update systems one by one. We can now push updates to specific computers or all of them with a few clicks of the button. We can also deny updates like windows 11 and keep everyone on windows 10. Remote connecting to computers is quick and easy.

NinjaOne Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
Activity Monitoring
10
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

Comments

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