Item: OnPay
Rating: 9
Author: Brian Hough

Overall Satisfaction with OnPay

Use Cases and Deployment Scope

We use OnPay for the processing of our employee payroll as well as capturing 1099 payments to our contractors. We also were impressed with the various benefit options/capabilities offered.

Pros and Cons

Pros

great rate
ease of use
full benefit package options
capturing 1099 payment data for contractors
responsive customer service team

Cons

need longer customer service hours (including on weekends)
benefit options not available at times for companies with a small # of employees

Return on Investment

accuracy in filings
tax compliance
made aware of regulatory changes and potential impact
time savings

Support Rating

Overall good customer service. But the hours of operation could be longer and there are no weekend hours. Usually timely responses but can be delayed a day or two.

Very user friendly. Many help resources/guides that "walk you through" the process. Enables employees to have online self-service features to manage and access their info, empowering them and saving time.

Alternatives Considered

OnPay is better - easier to setup and more user friendly. Also better value/pricing.

Key Insights

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

Other Software Used

ADP Global Payroll, Paycom

Likelihood to Recommend

Overall a great product that serves the HR/payroll and benefit needs of most companies. The benefit options, though, can be lacking for businesses with only a few employees.

OnPay Feature Ratings

Comments

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OnPay is a winner!