Outreach Review
January 09, 2018
Outreach Review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
Across sales. The SDR team uses it for a ton of campaigns and much more mass outreach initiatives. I use it differently because I am typically focusing on an individual at a company. For me, it makes it easier to track emails in Salesforce, schedule emails and mask phone numbers. Saves me time and brings efficiency.
Pros
- Schedule emails
- Hide phone numbers
- Link to Salesforce
Cons
- The feed of who opens emails and tracking should be improved
- Support in terms of training
- Alternating call numbers and more global access
- Saved me time
- Increased opportunities
- Grown pipeline
I have not had a good experience. I scheduled a training for our team of 10 people with Outreach and unfortunately the person we scheduled it with is no longer with the company. Nobody from Outreach reached out to let me know, or to reschedule. This made our team lose momentum in gaining more product knowledge.
The only other similar product I used was Tout. I did not participate in the evaluation so can't speak to why we chose one over the other. However, the functionality around hiding your phone number is extremely beneficial. This is a big differentiator that adds a ton of value to me in sales.
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