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My first year recap with Outreach!
January 09, 2018

My first year recap with Outreach!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

It's difficult for me to make a decision because I can't imagine doing my job well without a tool like Outreach. Why my rating is a 5 is because of the recent updates to Outreach Everywhere. I can't do my job like I once did because it's so difficult to navigate the constant flow of errors.
It's my understanding that our entire sales org is onboard with Outreach. I know others use other forms of messengers that better fit what they are looking for. Our team specifically uses Outreach in tandem with Salesforce to help automate our messaging and assist us in keeping our pipeline organized and on target.
  • The simple layout
  • Ability to customize to individuals preferences
  • Intelligence available to me in preparation to a phone call
  • Your support team has always been quick to respond and very helpful
  • The new update (Outreach Everywhere) is a pain point for me and I am not a fan. I would appreciate the ability to switch back to how it once was.
  • Throughout my day, I have to keep refreshing outreach so the error "VOIP Device not connected" stops coming up.
  • I'll make a call and it says I'm live but I hear nothing. I'll hang up and refresh outreach and it will start working again. This is randomized and quite frustrating as prospects call me back and say "did you call?"
  • Seeing that I have to use Outreach everywhere. Every time I open it it will shrink my page to a small box. When I exit Outreach everywhere it will perform the same function. I work on three screens and I don't know what the trigger is but at times my screens will slide different directions. If this is a bug please fix it. If i'm doing something wrong, please help me.
  • I feel my manager would be better suited for answering this question on ROI. I feel that outreach has helped us stay on target.
  • Better follow up on opps that create revenue
  • Allowed more pipeline because organization is so automated
Again, this is more a question for upper management and leadership. I know the selecting of Outreach was extensive and that they are always open to new and improved forms of automation. At one point we tried Five9 as a dialer and our team was selected to test it. We hated it compared to Outreach. Just the mention of Five9 is enough to makes some of us seasoned team members shudder.
Outreach makes sense to use when you're first reaching out to a contact and you want to start a sequence. When reaching out to old contacts you will find that setting follow-up tasks to re-engage the conversation keeps things organized quite well. I rely so heavily on Outreach that I don't know where I would dial back on using it to keep me organized?