Outreach need a wider reach
January 30, 2018

Outreach need a wider reach

Rebecca Lopez | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

It is easy to learn how to use, however, it is still very manual. I spend a lot of time refreshing pages and syncing Outreach to Salesforce and I don't want to keep doing that.
All of the sales development team uses Outreach and some account executives for small businesses. I and my counterparts in our various global offices use it on a daily basis to make calls, send emails, set tasks, track responses, and use templates/snippets, etc.

Pros

  • It helps you keep all your prospects in a fixed sequence so you don't have to set manual reminders for yourself on your calendar or Salesforce.
  • There are pre-made templates and Snippets that you can pull in when constructing an email to a prospect.
  • When you get an email response from a prospect on Gmail, you can easily set up a task for a follow up within the same window.

Cons

  • Since I am based in Australia, I have severe lag issues when calling prospects, especially when they are on cell phones.
  • Outreach doesn't pull campaign information from Salesforce. So if I am working on any inbounds, I have to work out of two different disparate systems to access the information I need.
  • Once a sequence is being used, you cannot edit it unless you pause all the sequences or finish them. Makes it difficult if I want to make a minor edit.
I only pull reports if there is a competition or spiff. I pull reports about sequences created in a given week or how many tasks I completed in a given day. My manager pull reports more often.
  • I get through tasks faster and am able to complete my daily KPIs
  • I can formulate emails faster because I can input snippets and templates
They are the best part of Outreach. Very prompt responses, very helpful, and honest. They are transparent if they don't have a feature that I am looking for and let me know when the feature will be released. They check on me if I haven't responded to make sure I resolved my issue.
I have only used Cirrus Insight. Which was a good tool for email syncing to Salesforce, however I didnt use other features it had. Outreach is more robust.
It is best suited for companies that have high daily KPIs for their sales development teams. It is useful for complex products and if you sell multiple products. If you sell something straightforward, I don't think you would get much ROI. I think it's still in its early stages so it's good in the U.S. but if your company has global offices, it is probably not as useful because the connection is so bad.

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