Overall Satisfaction with Outreach
All of the sales development team uses Outreach and some account executives for small businesses. I and my counterparts in our various global offices use it on a daily basis to make calls, send emails, set tasks, track responses, and use templates/snippets, etc.
- It helps you keep all your prospects in a fixed sequence so you don't have to set manual reminders for yourself on your calendar or Salesforce.
- There are pre-made templates and Snippets that you can pull in when constructing an email to a prospect.
- When you get an email response from a prospect on Gmail, you can easily set up a task for a follow up within the same window.
- Since I am based in Australia, I have severe lag issues when calling prospects, especially when they are on cell phones.
- Outreach doesn't pull campaign information from Salesforce. So if I am working on any inbounds, I have to work out of two different disparate systems to access the information I need.
- Once a sequence is being used, you cannot edit it unless you pause all the sequences or finish them. Makes it difficult if I want to make a minor edit.
- I get through tasks faster and am able to complete my daily KPIs
- I can formulate emails faster because I can input snippets and templates
I have only used Cirrus Insight. Which was a good tool for email syncing to Salesforce, however I didnt use other features it had. Outreach is more robust.