Outreach for the WIN!
April 13, 2021

Outreach for the WIN!

Tanner Shaffer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

Both of our Sales & BDR teams use Outreach every single day. We have optimized Outreach with Dialpad as the voice component to increase productivity on outbound calls, logging activity, and syncing back to Salesforce for Management visibility. Outreach is able to keep all agents more organized, informed, and able to exceed their weekly sales activity.

Pros

  • Easy sequencing leading to more self-sourced leads
  • Easily syncs information and call activity back to Salesforce for manager visibility
  • Ability to import leads on a daily basis within active sequences to continue to improve upon outbound numbers

Cons

  • Creative idea: Much like some vendors have a mini-dialer within Salesforce, it would be interesting to see how Outreach could do something similar to keep everything within one window instead of multiple open tabs
Many of the reports come from managers and directors above us Account Executives and BDRs. They focus on daily activity ranging from outbound calls, outbound emails, leads added, active leads, active sequences and new leads generated. We have not seen near the detailed reports that Outreach offers and are extremely happy with it in place.
  • Increased productivity
  • Increased sales as it also works with our own cloud-based solution (Dialpad)
  • Increased visibility into forecasting based on monthly numbers
Outreach beats all three (SalesLoft, Pardot and hubspot) hands down. From sequencing leads to logging activity and the ability to call within the cloud-based app itself. Saves time, reduces duplicate work and improves overall visibility for our trainers, supervisors, managers and leadership.

Do you think Outreach delivers good value for the price?

Yes

Are you happy with Outreach's feature set?

Yes

Did Outreach live up to sales and marketing promises?

Yes

Did implementation of Outreach go as expected?

Yes

Would you buy Outreach again?

Yes

Highspot, Salesforce Lightning Platform (formerly Salesforce App Cloud), Highfive, by Dialpad
Productivity, ease of use, uptime.
Never had to send up an IT ticket. Any questions or ideas we have, we are able to reach out to our CSM and get a quick response on how to perform the new function or workflow. A++
I have tried many outbounding solutions over the last few years such as SalesLoft, Hubspot, Pardot and Outreach. I prefer Outreach over all of them today and love that both our BDR and Sales teams continue to use it daily. We find more alignment between the BDRs and AEs and the ability to share great working sequences that are getting more open rates or response rates leading to better productivity and visibility.

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