Great alerting system
January 30, 2020
Great alerting system
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We use it in our IT department to notify us of outages or issues going on. It's helped us to catch and resolve things quickly.
- It handles notifications well. It can be through calls, text or even Slack messages.
- It can report on many different systems because it has many integrations with other systems.
- Setting up alerts can be clunky and confusing. It would be nice to see it become a little easier and clearer for what certain settings mean.
- It has helped us to minimize downtime.
We've never had a PagerDuty outage and they have been very reliable with their service.
We use Datadog to monitor several servers, and hooking into PagerDuty has allowed us to receive notifications when the servers have gone down.
Whenever a server or system goes down, the person on call immediately gets an alert from PagerDuty. If they fail to respond within a half hour, the incident is then escalated to the manager to help make sure there is visibility on the issue.
We don't use them.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes