PagerDuty empowers my teams
February 15, 2020
PagerDuty empowers my teams
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We use PagerDuty to make sure the right people know, and right away, if there is a situation that requires their immediate attention. Our customers expect a high level of service 24/7/365, so being able to quickly reach and coordinate our on-call team with PagerDuty has become critical to our operations.
- Flexible on-call schedules.
- Notify users before their on-call shift starts.
- Hard to synchronize on-call rotations between teams.
- Increased accountability for timely incident response.
- Increased employee satisfaction because they can own their own on-call schedule.
As a software company, often the very things that cause us to need to notify the on-call team also cause wide-spread disruption at our vendors. PagerDuty has always functioned, even when major public cloud providers or ISPs are degraded.
We integrate PagerDuty with Slack, Datadog, and custom API integrations. This encourages teams to create the proper monitoring because if they do we can automatically connect these services and deliver a complete experience.
PagerDuty is very easy to use, and the integrations it offers makes it easy to place into our overall workflow. The pricing is competitive.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
No
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes