PagerDuty works for me!
February 26, 2020
PagerDuty works for me!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We have a number of monitors plugged into PagerDuty to alert us when sites are experiencing issues. This allows our engineering team to respond to issues as soon as they start happening and to mitigate downtime for major production systems. In the past, our incident management team has utilized this to spin up a bridge to communicate and coordinate resources to resolve the issue. PagerDuty also allows us to quickly reach out to other members of the team that have the application.
Pros
- Allows us to add additional responders.
- Coordinate oncall schedules and allows for over rides and for secondary contacts to be engaged.
Cons
- This is more a limitation of the phone app - if too many incidents come through then a mass acknowledgment has to be done through the web app. They can still be hacked individually but that can take some time.
- It has reduced down time due to quicker response times.
I don't recall there ever being an issue with PagerDuty. If there was an instance of the service not responding it might have been brief but overall in my best recollection its been up 100 percent of the time.
We do use it in coordination with Google Voice as well as a number of site monitoring tools. Integration is extremely easy.
We have a very simplified workflow. Monitors get alerts and PagerDuty rings out. We have not had a chance to look into the automation process yet.
Do you think PagerDuty delivers good value for the price?
Not sure
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes
Comments
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