Don't hate the Pager, hate the game!
March 04, 2020
Don't hate the Pager, hate the game!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is being used across the whole organization. It is wired up with our internal observability system to page on-call engineers when services are showing problematic symptoms.
- Reliable - During my 4.5 years of Pagerduty time, I can only recall one time something is wrong from the PagerDuty side.
- Easy to onboard - I have set up PagerDuty integration for multiple services by now. And it has been a breeze.
- Great analysis - My team has been using PagerDuty analysis to understand the stability of our services.
- Ideally, we would love to register for services dependency. Therefore, when I am paged, I can check the health of my dependency services within a click, to understand if I am being impacted because of external pressure or if it is a problem of my service.
- It keeps our service online and allows for fast engineering attention.
Our business relies on PagerDuty heavily. When our top-level metrics are down, it allows for fast attention to the right people and allows us to reach a resolution ASAP.
- PagerDuty & Slack Integration - PagerDuty is configured to trigger slack messages in our team channel to alert both on-call and potential watchers.
- PagerDuty & JIRA - PagerDuty will automatically create JIRA tickets and assign them to on-call when necessary.
Do you think PagerDuty delivers good value for the price?
Not sure
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes