Our use of PagerDuty
July 22, 2020

Our use of PagerDuty

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is used across the whole organization to help us solve incident response and triage. We integrated with Slack, which is our main information gathering and triage platform. We are also using analytics and Response Play to help us analyze our incident, alert frequency, and trigger actions. We tried to use the postmortem feature but decided not to opt-in due to usability challenges particularly on the collaboration area.
  • Alerting and response.
  • Easy to integrate with other popular tools.
  • Costs
  • Would like to use postmortem but not as easy to collaborate as Google Doc.
  • Lack of email support if postmortem is done through PagerDuty. We send out postmortem email summaries to our stakeholders.
  • Faster MTTD and MTTR.
  • With Response Play, there is potential that we could trigger auto-remediation tooling.
We appreciate the high uptime of PD as it plays a critical role in our overall incident response process. It is the main alert trigger and triage mechanism for our organization.
PagerDuty allows us to trigger an alert by means of API token and email, which we used to integrate with Slack, Grafana, and Icinga. We have quite a few tools we use internally and we are able to integrate them all with PagerDuty.
In our stage environment, we often have problems with memory in Sandbox. In the past, we have to manually intervene whenever our Sandbox starts swapping due to bug or overutilization. With Response Play, we are able to create and kickoff an auto-remediation process to fix the problem without human intervention.
It gives us insight into how often we receive alerts and the nature of it. It also helps us to look at the workload of my team members and identify when we receive most of the alerts which might be related to capacity and traffic. We are also able to us analyze and identify services that are more vulnerable to high load.
We have been using PagerDuty from the beginning. Aside from costs, we are happy about it.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?


Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?


Would you buy PagerDuty again?


PD is a good tool but still lacks some functionalities that I mentioned before (i.e. postmortem usability, emails, etc.).