PagerDuty Review
August 07, 2020
PagerDuty Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We use PagerDuty as our main alerting tool, coupled with Datadog monitors. PagerDuty is used company-wide for all of our product infrastructures. It allows us, to ensure 24/7 support of all our products, and be able to react when there are issues or downtimes. For 5 years we have used PagerDuty, and I can't recall a single downtime of their service, so thumbs up for it!
- 100% availability of their service
- API access for extra customized setups
- Integration with main players like Datadog
- Maybe improve the UI. UX could be improved--feels like an older product
- When we had downtimes, we were notified through PagerDuty, so we could react and fix the issue.
Having PagerDuty reachable from Datadog, we can ensure our 24/7 mission-critical infra is constantly monitored. And our ops team can react and fix issues when PagerDuty notifies us of any issue.
We use mostly Amazon and Datadog integrations.
This is mostly a personal decision. In my case, I use Android's PagerDuty app to pick, snooze, and resolve incidents as needed.
We don't use PagerDuty analytics.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes