PagerDuty Review
August 07, 2020

PagerDuty Review

Jesús Heredia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use PagerDuty as our main alerting tool, coupled with Datadog monitors. PagerDuty is used company-wide for all of our product infrastructures. It allows us, to ensure 24/7 support of all our products, and be able to react when there are issues or downtimes. For 5 years we have used PagerDuty, and I can't recall a single downtime of their service, so thumbs up for it!
  • 100% availability of their service
  • API access for extra customized setups
  • Integration with main players like Datadog
  • Maybe improve the UI. UX could be improved--feels like an older product
  • When we had downtimes, we were notified through PagerDuty, so we could react and fix the issue.
Having PagerDuty reachable from Datadog, we can ensure our 24/7 mission-critical infra is constantly monitored. And our ops team can react and fix issues when PagerDuty notifies us of any issue.
We use mostly Amazon and Datadog integrations.
This is mostly a personal decision. In my case, I use Android's PagerDuty app to pick, snooze, and resolve incidents as needed.
We don't use PagerDuty analytics.
Lucky for us, we've never needed PagerDuty support. It works out of the box, and we've never had issues.
So, I give them a 10.

Do you think PagerDuty delivers good value for the price?


Are you happy with PagerDuty's feature set?


Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?


For any use cases in which you are required to support mission-critical infrastructures, PagerDuty is one of the best options out there. For us, 100% API availability and PagerDuty has great integration with monitoring tools like Datadog.