PagerDuty for Efficient IT
November 29, 2022

PagerDuty for Efficient IT

Dima Kazavchinsky | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use PagerDuty in the company to replace traditional NOC. PagerDuty eliminates the need to have a person looking at the alerts dashboards 24/7. With proper escalation flows configured in PagerDuty, the relevant engineers on call will be notified, once there is an issue that requires their attention.

Pros

  • Alerting
  • Escalations
  • integrations

Cons

  • UI\UX
  • Notifications
  • Escalations
  • Integrations
  • Positive - no need to hire NOC
  • Positive - allows to deal fast with production issues
PagerDuty is a managed service and a very reliable one - I've been familiar with it for more than 5 years and I don't remember any significant issues with the service. PagerDuty flows are always triggered properly when the relevant alerts are fired, the escalation flows are always working and configured integrations are functioning without issues.
We use integrations to send notifications to multiple channels, for example in some cases PagerDuty will update the Slack channel and in other cases, it will initiate a phone call to an on-call engineer. We also have integration with Jira, in some cases, an alert will trigger a flow in PagerDuty that will create a Jira task in a relevant board.
I mostly use PagerDuty from my laptop, it is more convenient this way. The mobile app is less comfortable for me. On the other hand, regardless of the quality of the mobile app, I'll probably still use it from my laptop, since when I'm working - I work with my laptop anyways.
PagerDuty Analytics provides insight into how well the engineering teams are responding to the alerts. It also gives you data about the resolution time for the issues. It also gives you tools to reduce alerting noise.
I only used PagerDuty

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

PagerDuty allows you to create on-call schedules, and configure overrides that will ensure that even if the on-call engineer is unavailable, the incident will be assigned to someone else. PagerDuty is a great product, but it requires proper monitoring. For companies that either don't monitor themselves and rely on user complaints or their monitoring system mainly produces noise - this solution is less appropriate for them.

Comments

More Reviews of PagerDuty

  1. Home
  2. IT Alert Management Software
  3. PagerDuty Reviews
  4. User Review of PagerDuty