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Real time Incident Reporting with PagerDuty
November 30, 2022

Real time Incident Reporting with PagerDuty

Rahul Jain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We are a product based company and it is very important of us to know any system downtime and reasons for that downtimes. PagerDuty helps us to monitor our vast infrastructure health timely and sends us notifications if something is fishy or going wrong with our deployed solution on client side and even on our SaaS solutions.
  • Monitoring the stack
  • Great options for sending notification through various integrations.
  • Very fast incident reporting for any health issues in deployments.
  • Its very useful tool but need little bit of learning for integration.
  • Its little costly it could be revised for small companies.
  • More details regarding the incident reportings.
  • Real time incident reporting
  • Various integrations SMS, email, Push notifications
  • Detailed report on incident on the dashboard.
  • Our clients are very happy with service we provide and do real time fixes whenever there is an incident.
  • The incidents have been reduced by 30% as now we know what and when to fix.
  • Customer reviews have been improved from 3.5 to 4
PagerDuty is very reliable and our company totally trust on the services of pager duty. The critical alerts from PagerDuty has helped us to quickly know the incident with all the detailed reporting which has also helped to quickly fix the bug or any other problem with infrastructure as it also helps to reproduce the incident on our development version and then we can fix those issues.
We have mostly used API based custom integrations in our different micro-services and also using the portal for reporting. The email and sms integration is also helping us a lot to know when incident occurred. The pre-build integrations are also helpful and we don't need to do custom solutions for SMS, push notification or email we can quickly just configure and very easy to manage things.
We do have a workflow for many of incident our workflow tries to identify the correct person to be assigned for incident. We have different teams and according to the incident occurred in micro-service we redirect it to certain team that is responsible to take a look at the incident. It also has certain levels to decide when to escalate whom its very useful and manageable.
PagerDuty dashboards and Analytics has helped us a lot to improve the product. For us the speed of execution is very important and even the accuracy of our certain API's to always delivery data quickly. We have dashboards and its very important that it should show data quickly with no lags, with PagerDuty we were able to find some of our bottle necks while the system responding and helped to fix those issue to improve customer experience.
We are using Sentry also for our error reporting but you can say its subset of PagerDuty it doesn't offer that many integrations but do offer error reporting realtime. Grafana also does somewhat reporting tool but still lacks those integrations and very hard for deployment as compared to PagerDuty the incident reporting and integrations are what PagerDuty offers best.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

Its very much suited when you are deploying a micro-service or even a monolith projects and you are looking for a good monitoring tool that can make sure that your services are always up. If any incident happens you get real time notifications till it doesn't get resolved. It very important if the health of your service is very important and can't be compromised , then pager duty surely makes sense. If you don't have that important service and can bare little downtime then its ok to use some other tool.