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Solid product delivers as promised
Updated November 14, 2022

Solid product delivers as promised

Ari Orlinsky | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is used by the IS and Development teams as the alert mechanism for all technical support issues. It has been a solid tool and decreased our resolution time.
  • Multi-channel alerting.
  • Wide variety of input sources.
  • Slightly better pricing than competitors.
  • Decreasing issue response time has increased the quality of client deliverables.
PagerDuty is always up and available and has not failed since we started using it.
We only leverage a few integrations but appreciate how open the platform is for future integrations.
We keep fairly simple workflows for resolution using PagerDuty in coordination with our project management ticketing system.
We have not had much need for customer support, but have been satisfied when we have reached out.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

PagerDuty works great for all of our technology teams for important issue tracking but does not apply for the rest of our teams.