The modern Pager
November 30, 2022

The modern Pager

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is used as an event management platform. All monitoring tools used are supposed to feed into PD and the logic of whether the alerts are high / low etc are performed in PagerDuty . This makes it easier to manage and each team works in a similar way.

Pros

  • Support rotas
  • Linking services
  • Integrations with third party platforms

Cons

  • n.a
  • Configurable support rotas
  • Integration with tools like Cloudwatch, New Relic, Grafana
  • Sends notificaitons to app, slack, sms, email etc
  • Much easier to manage and review one platform
  • Easier for team members to move around and still understand processes
New Relic is an excellent monitoring tool but the alerting features in PagerDuty make it a better option for event management.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

PagerDuty is perfect for being the hub of all monitoring channels and sending them on to the relevant teams / individuals.

Comments

More Reviews of PagerDuty

  1. Home
  2. IT Alert Management Software
  3. PagerDuty Reviews
  4. User Review of PagerDuty