Efficient incident management tools
November 30, 2022

Efficient incident management tools

Yatin Garg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is an incredibly tool for managing response and incidents and I find it very effective and efficient. To people who are non technical skilled it is very friendly and easy to use since it has dashboard that is easy to understand and straightforward. When it comes to observation the app top notch like one can set alerts with notifications in way that when something goes wrong there is a fast action. It is crucial to have product that will aid in monitoring your program development architecture so as to detect, diagnose and resolve any incidents which may have adverse effects on your final products.

Pros

  • Managing incidents and responses effectively
  • Track investigation of problem for quick resolution
  • Customised alerts notifications system

Cons

  • Enhanced user interface
  • Quicken the learning curve for new users
  • Reduce TAT for customer support queries
  • Easy way for program management
  • Track bugs and issues for quick resolution
  • Customised notifications alerts
  • Shortened the development cycle by 20%
  • Decrease in bugs due to proper RCAs
  • Reduced bug resolution TAT by 50%
PagerDuty is remarkably reliable. There has never been a downtime so far I have interacted with PagerDuty. We are able to manage the product and program lifecycle effectively. Any critical issues that are there in the system can be highlighted to the relevant stakeholders in an easy manner. Having the customised notifications system also helps address and update the issues in timely manner.
PagerDuty helps easy integration with Google docs, calendar and Jira. All the integrations are small effort. Once the integrations are done, PagerDuty further helps boost productivity of the team. It's super easy to collaborate among the remote team members as well due to PagerDuty. Customised notifications can also be integration with the userid which helps provide real time alerts over the email itself.
PagerDuty provides prescriptive dashboards and self-service analytics to build alignment across the organization. Analytics also include industry benchmarks, and machine learning to improve operations over time. Pagerduty helps the tracking of time, bugs, product lifecycle which further enable us set the high targets and achieve them. We are able to reduce the number of bugs and release cycle at the same time using Pagerduty.
PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had customised plans to choose from as well. The tech support team also has been highly supportive to resolve any queries quickly.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

PagerDuty has a well organised architecture which makes it effortless for one to use it. It employs the latest AI technologies like machine learning to help automatically monitor the product development cycle so as to pin point any incidents in the process and remedy them before they affect the performance of the product. With PagerDuty, it's not only figuring out the incidents but also evaluating their root causes so as to take measures of preventing their future occurrences. With the runbook automation feature, it makes it fast to assess incidents and resolve any identified issues.

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