Efficient incident management tools
November 30, 2022
Efficient incident management tools
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is an incredibly tool for managing response and incidents and I find it very effective and efficient. To people who are non technical skilled it is very friendly and easy to use since it has dashboard that is easy to understand and straightforward. When it comes to observation the app top notch like one can set alerts with notifications in way that when something goes wrong there is a fast action. It is crucial to have product that will aid in monitoring your program development architecture so as to detect, diagnose and resolve any incidents which may have adverse effects on your final products.
Pros
- Managing incidents and responses effectively
- Track investigation of problem for quick resolution
- Customised alerts notifications system
Cons
- Enhanced user interface
- Quicken the learning curve for new users
- Reduce TAT for customer support queries
- Easy way for program management
- Track bugs and issues for quick resolution
- Customised notifications alerts
- Shortened the development cycle by 20%
- Decrease in bugs due to proper RCAs
- Reduced bug resolution TAT by 50%
PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had customised plans to choose from as well. The tech support team also has been highly supportive to resolve any queries quickly.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
Comments
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