PanTerra Provides Excellent VOIP Solutions
February 13, 2024

PanTerra Provides Excellent VOIP Solutions

Floyd Massey, Ph.D. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

We replaced a Vertical VOIP server that was hosted on-site. Researching the alternatives to Vertical, we looked at Ubiquity, RingCental, and PanTerra. Our VOIP solution needed to provide service to 14 locations and just over 100 desktop phones, 20 wireless phones, and 10 ATAs. PanTerra provided the most features at the best price. The main feature we needed was an app that worked with the phones. PanTerra Streams works perfectly for our needs.
  • Streams App
  • Simple deployment
  • Easy management
  • Trunking could be easier
  • Teams integration
  • None other
  • Improved communication
  • More reliable service
  • Scale out as City Departments grow
Our support representative has always gotten back to us in a timely manner. All issues, minor so far, are resolved with little to no down time.
My technician and I implemented all locations in a 2 week timeframe. Old system was left in place until all locations were online. Technical support was available throughout the process.
The Streams app has improved communication between departments. The auto attendants means less time fielding calls and quicker response from the Department the customer is contacting. The use of ATAs has provided a cos saving alternative to fax lines.
PanTerra provided the features we needed at an affordable price.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

The implementation went smoothly for the number of locations and users. Teams integration is a fairly new feature and we haven't tested it yet. Setting up auto attendants is straightforward and simple.