Satisfied Customer
February 13, 2024
Satisfied Customer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PanTerra Networks
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for inbound and outbound calls. Obviously, calls are transferred by the users to others as well.
- I believe that we have very infrequent outages compared to other companies
- Support is quite accessible
- Sales is usually available when needed.
- Balance of soft and desk phones is seamless
- When a desk phone is put on Do not disturb or someone in a call flow logs out, the entire call flow is disrupted which is mind boggling to me.
- Phones do go down once in a while
- Auto attendant services can maybe use some improvement
- The onboarding was pretty smooth
- Call recording has clearly helped with training
- A proper phone system leads to increased revenue
We don't really use PanTerra for all these services so I can't say
We really had a lack of support from the sales department and the support system to the point that we felt the need to leave
Do you think PanTerra Networks delivers good value for the price?
Yes
Are you happy with PanTerra Networks's feature set?
Yes
Did PanTerra Networks live up to sales and marketing promises?
Yes
Did implementation of PanTerra Networks go as expected?
Yes
Would you buy PanTerra Networks again?
Yes