Reviewer from Qcentus Technology Resources
September 19, 2024

Reviewer from Qcentus Technology Resources

Brad Tucker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Networks

I am a technology services agent working across almost every vertical. My clients have a wide-variety of business challenges. The most common are: Cost Customer Service Experience Call Center Functionality and Reporting I use PanTerra Networks to address all of those, but the most important one is the customer experience. Almost every single client is extremely unhappy with the service experience with other carriers. The stellar experience my clients have had is where I lead off.

Pros

  • Client Experience and Customer Satisfaction
  • End User experience - ease of use and learning
  • Advanced Contact Center functionality and reporting
  • HIPPA compliance

Cons

  • The only possible improvement I can think of is around super advanced contact center functionality which was actually Five 9's. The customer felt that some of the features were not quite ready for prime-time.
  • Past experience with multiple providers has cost me tens of thousands of dollars in lost business and my Panterra customers regularly refer me into additional business.
  • Estimated losses from one installation that went south due to using a bad partner (real world)
  • $500 Monthly Commission Loss
  • $2,000 Future monthly commissions from loss of the referral MSP who was fired for bringing us into the deal which went south
I have demo'd it with customer and gotten feedback from customer as to how happy they are with the experience
Communication is always the key with implementation. PanTerra's personalized approach and assignment of project managers who are accountable and responsive, is stellar.
My customers tell me that it has become a critical element of their infrastructure. Messaging is probably the piece that biggest improvements have been experienced.
Everybody has phones. They all work. PanTerra Networks makes it easier to evaluate, implement and SUPPORT.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

I focus on the mid-market where customer experience is the #1 concern. I have brought Panterra into deals and taken a commission hit to do it because I know from experience that PanTerra will take the best care of my clients and I will not have to worry about it. We have advanced deals with health-care companies due to PanTerra's HIPPA compliance ability.

Comments

  • Sol Hurtado | TrustRadius Reviewer
    Sol Hurtado
    (Vendor Representative) commented 10 months ago
    Thank you for your fantastic review! We’re thrilled to hear how PanTerra Networks has helped improve your clients’ customer experience, particularly with our advanced contact center features and HIPAA compliance. It’s great to know that our solution has become a critical part of your clients’ infrastructure and has contributed to additional business opportunities. Your feedback on our personalized implementation approach is greatly appreciated. We’re committed to supporting your success and look forward to continuing our partnership. If there’s anything more we can do, feel free to reach out through my calendar link: https://meetings.hubspot.com/shurtado.

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