Parallels is the best remote application and virtual desktop delivery software you have never heard of
April 03, 2020

Parallels is the best remote application and virtual desktop delivery software you have never heard of

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Parallels Remote Application Server

We are a Cloud SAAS provider and are currently in the process of converting from using Microsoft RDS to Parallels RAS. We were looking for something that was more flexible across multiple OS and operating environments, that was more robust and faster then RDS and decided on Parallels over Citrix. It's currently in use for our internal users of the software and one client test company.
  • Speed: Connection times are dramatically improved with Parallels, and overall, we experience less latency.
  • Stability: We see far fewer hiccups with disconnect issues and reconnections are much faster after internet issues.
  • Customization: Parallels has excellent tools for configuring web portals, endpoints and farms on the fly without needing to fire up entire farms to make changes.
  • Copy/Paste has some quirks and issues with Macs.
  • Had a few odd pieces of software that we had difficulty getting to work properly with Parallels.
  • Multi-tenancy setups are a little complicated as the software was not designed with that in mind but we were able to work through it without issue.
  • The HTML 5 client is still ready for prime time with its limitations on copy paste.
  • All users have been incredibly happy with it so far and user satisfaction has increased.
  • Its been very useful for the sales to demonstrate where our environment and products are heading and the speed our cloud saas product with parallels.
  • It will help us scale up. Our RDS infrastructure is already testing the limits of what Microsoft originally designed RDS for. So, we need a product like Parallels to be able to continue to grow.
  • Citrix Virtual Apps (formerly XenApp) and Microsoft Remote Desktop Connection Manager (RDCMan)
This is pretty simple to explain. Parallels is cheaper, easier to setup, easier to maintain, easier to learn and just as fast and robust as both Citrix and RDS. It scales significantly better and handles multiple farms much better than RDS and has a focus on high availability that RDS does not. The price for the quality of the product is the absolute biggest differentiator from its biggest competitor in Citrix.
I have been admining Microsoft RDS for over five years now. It's a slow, clunky and limited UI with disparate servers and components that cannot be managed within RDS itself. Webpages have to be manually edited for instance. All of that goes away with Parallels. My favorite part of the entire product is the central control. It's incredibly intuitive, powerful, fast and covers every setting I want within a few clicks, whether it's altering gateway website layouts or publishing apps. And, it can be done without interfering with user connections or needing every session host in a farm up and running even if the load doesn't demand it. It fixes basically all of the problems with Microsoft's RDS platform.
We use it primarily for sales demos. Prospective clients are always impressed by the speed and seamless integration with mobile products. It still has some limitations with copy/paste that have prevented us from rolling it out to most users. But for the use cases where it works, it's fast easy and simple which is exactly the way we like it.
We host 100% within AWS using EC2 instances running Windows or Linux. Parallels has run without issues in that environment and has worked perfectly with AMIs and snapshots when testing DR scenarios. The load balancers in AWS have worked well with the product as well. We implement SAP B1 as a remote published app and have been very impressed with the speed stability when using the application in Parallels.
We run multitenancy RDS farms so being able to integrate with Active Directory to maintain our basic security setup was very important. We have had no issues with the ability to publish farms and apps based on security groups are able to divide up our resources into secure collections exactly as we did before. The user access control levels are excellent. Implement SSL certificates on the login portal was incredibly easy as well. The integrated password reset functions for end-users work much better than Microsoft's own reset functionality. Once we go fully live with it, we will look at MFA. In testing the parallels implementation is easy enough to use that its actually a possibility for our client base now.
Every time I have any questions about setup or problems with the program, their support has been incredibly fast and knowledgeable in responding. The ability to actually contact a human with knowledge is a very nice change of pace from using Microsoft's products. Their accounts managers and billing side are very easy to work with as well. A company that's a joy to have to call compared to most vendors.

Do you think Parallels Remote Application Server delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server's feature set?

Yes

Did Parallels Remote Application Server live up to sales and marketing promises?

Yes

Did implementation of Parallels Remote Application Server go as expected?

Yes

Would you buy Parallels Remote Application Server again?

Yes

Any sort of VDI or remote application delivery situations are ideal for Parallels. They provide robust high availability and load balancing capabilities so it scales incredibly well. The best part is it has a fantastic GUI with full API and Powershell integration so you can accomplish anything you require with the software. And the cost is significantly cheaper than its biggest market competitor, Citrix. It's cheaper, easier to maintain and setup and provides the same functionality. It's a product that will be growing for years to come. Their remote printing and scanning capabilities are incredibly robust as well.