Parse.ly is not only a great tool, but a company I trust.
July 29, 2020

Parse.ly is not only a great tool, but a company I trust.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Parse.ly

Parse.ly is used primarily in the newsrooms at all levels: top editors, managing editors, and reporters. It is also used by the business intelligence and advertising teams.
Parse.ly is the news organization's primary analytics tool to see all data on content on the websites. It gives newsrooms both real-time reporting results, historical data and custom reporting.
  • Historical data.
  • Trending content topics thanks to tagging.
  • Subscriber data.
  • None.
  • Saves time by having all of your data in one place.
  • Allows newsrooms to make effective decision making about content.
  • Allows you to easily see and share data across multiple websites.
One of the things users first say when they start with Parse.ly is how easy it is to navigate through a lot of data thanks to the design. Parse.ly also has several data points and metrics that their competitors do not track. The automated reporting also makes it much easier to review metrics on your own time, instead of having to stare at the dashboard all day.
If I could rate their customer service an 11 out of 10 I would. The customer service team truly goes above and beyond, from taking the time to do custom setups to save the customer time to answering support emails on off hours. They are also more than willing to do an impromptu screenshare or phone call to help someone figure something out.

Do you think Parse.ly delivers good value for the price?

Yes

Are you happy with Parse.ly's feature set?

Yes

Did Parse.ly live up to sales and marketing promises?

Yes

Did implementation of Parse.ly go as expected?

Yes

Would you buy Parse.ly again?

Yes

From the negotiation process more than 5 years ago at GateHouse to the eventual expansion of using the tool for more of our sites, it's clear that Parse.ly isn't just a great product, it's a company that truly cares about its customers. The tool is built with constant feedback from users in mind.