Paycom Review.
September 19, 2024

Paycom Review.

Tiffany Christie, SPHR, SHRM-SCP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is a comprehensive system integrating various HR and payroll functions into a user-friendly platform. We are pleased with the abundant features available, including Talent Acquisition, Expense Tracking, Compliance, Reporting, and more. It is a one-stop shop for our needs. As a government subcontractor, we have unique challenges. Unlike our previous system, which required hours of manual work, Paycom simplifies the process without sacrificing results.

Pros

  • One location for all needs.
  • User friendly experience for employees.
  • Easy to customize for our unique needs.
  • Great customer support.

Cons

  • Would like to have a simple expense management exchange for Amex users.
  • Dramatically reduced time to complete basic tasks since so much is manual.
  • Less cost than the previous system even though the previous system did less.
I cannot say enough positives about Paycom's customer support team. As our transition specialist, Aimee Flato has been beyond responsive and helpful. Her patience and outside-the-box thinking to solve our unique company eccentricities are beyond appreciative. She even took the time to personally train some of our most rigid employees. Getting their buy-in was a monumental task, but the gentle guidance had even them complimenting the new system. Their support has been instrumental in resolving any issues promptly and ensuring the system operates smoothly.
We ultimately selected Paycom based on the positive reviews we read and their extraordinary customer support even before we signed the agreements.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

It's good for smaller companies that want an easy-to-use system that will help with most of their HRIS needs. The price range is good.

Paycom Feature Ratings

9.6
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
9.3
Pay calculation
10
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented a year ago
    Tiffany, we're pleased to know our user-friendly software is giving you the ability to streamline your HR and payroll tasks all in one place! Paycom is dedicated to setting clients up for success. We're happy to hear Aimee has been so helpful to you and your organization! Thank you for the positive review! If you have any additional feedback or concerns, please reach out to our team at feedback@paycomonline.com.

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