Paycom is good.
December 31, 2024

Paycom is good.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is our HCM. [...] is our rep and provides the utmost world class customer service to us. We have so many questions for her and it has been great having her educate our team. She provides answers to us and also explains things in ways we can retain the information for the software.

Pros

  • Educates clients
  • Provides world class customer service
  • Is always available when I need them

Cons

  • Be in my office to help me when we are stressed with payroll? HA
  • Communicate with Employee Navigator--I do NOT like this part and wish Paycom wasn't so one sided.
  • Lower rates for customers. Being the best does come with a price!
  • We have become more paperless with our hiring practices
  • Our internal personnel action forms have become paperless
  • The above two items have helped us immensely
All of the HCMs are pretty much the same, they all just have different modes of applications. The only negative about Paycom is their reporting structures (somewhat) but that is based upon how your organization sets things up. It was already set up when I arrived. I would also prefer if Paycom was Employee Navigator friendly and I didn't have to feed my benefits manually. That is certainly cumbersome.

Do you think Paycom delivers good value for the price?

No

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

Paycom was not my favorite until their representatives showed me they actually cared for my organization and staff. They provided the customer service we asked for and delivered on time. This was essential in building the proper relationship we needed to have to make this successful! [...] is our rep and has made this genuinely possible for our organization!

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.2
Pay calculation
10
Benefit plan administration
6
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Performance and Goals ()
Not Rated
9.6
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
7
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented a year ago
    Thank you for sharing your experience with Paycom, we're thrilled to hear that your dedicated specialist has provided exceptional, world-class service to you and your team. We're committed to creating a seamless user experience and value your feedback. We invite you to share any additional feedback you may have with your specialist or at feedback@paycomonline.com. Thank you for your review!

More Reviews of Paycom

  1. Home
  2. HR Management Software
  3. Paycom Reviews
  4. User Review of Paycom