Item: Paycom
Rating: 10
Author: Kenia Aguilar

Overall Satisfaction with Paycom

Use Cases and Deployment Scope

So then we do payroll through Paycom. We also enter all the information, all the new employees there. We do our reviews through them as well. We do recognitions through it. We keep track of all of our I-9's and so on.

Pros and Cons

Pros

I would say they're really good at anytime that we have an issue with any of the products, they're always there. They also come and meet us on site to go over new products or any questions that we have. So I think that that's one of the best things that they do.

Cons

I know that they have a special person that you really get in contact with every time that you have really an issue. But I think that, I mean, sometimes I guess they have a lot of people in the same team, and when you really have a communication with one specific person, but that person is not available, they put someone else. So I think in that aspect they will need, I said they can improve a little bit more. So then whoever you really speak to within the same team have kind of background of what your company is. So then they is more friendly, I will say in that aspect.

Return on Investment

One of the positive effects that they had, it was just like we literally went from having to do a lot of paperwork to really not having so much. When I think that saving time within the company, that's actually been one of the greatest things.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Likelihood to Recommend

I would say in the aspect of really for them when they come with the implementation to walk you through the whole process as a new company, they're incredible and that they're on side with you. So then I would say that is one of the best things that they really do.

Paycom Feature Ratings

Comments

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Alexis Correa
(Vendor Representative) commented 7 months ago
Thank you for the 5-star review, Kenia! We’re committed to helping our clients achieve incredible ROI, so we’re thrilled to hear how our world-class service and industry-leading software have made a significant impact on your business, saving you time and streamlining your processes.

Paycom Review