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Paycor the best in customer service and functionality
December 11, 2017

Paycor the best in customer service and functionality

Cyndi Rooks, PHR, HCS, SHRM-CP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycor

We used Paycor for our HRIS system, onboarding, time and attendance, payroll system. We also used it for self-service benefits and communicating to employees. We used the online document feature.
  • Payroll, time and attendance
  • Onboarding, HRIS System, online documents, recruitment, module, benefits
  • Implementation, customer service, training and online help system
  • Listening to customers and letting them make suggestions if the suggestions make sense they will implement in their next upgrade
  • Allowing the administrator to change employees emails they use to sign up with
Easier functionality and better value for what you receive. Paycor's customer service is better than ADP, for example, Paycor is like you are staying at a Ritz Carlton and ADP is like you are staying at a Motel 6.
They are well suited for any company seeking a full service HR and payroll system or just seeking a payroll system.
I really can't think of where they would be less appropriate.

Paycor Feature Ratings

9.4
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
6
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
9.3
Approval workflow
8
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
10.0
Tracking of all physical assets
10
9.3
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.6
Performance plans
8
Performance improvement plans
8
Review status tracking
10
Review reminders
10
Multiple review frequency
7
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
9.3
Individual goal setting
10
Line-of sight-visibility
9
Performance tracking
9
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Using Paycor

100 - Hourly employees, salary employees, managers, executives, sales, human resources
3 - HR, need to have some technical knowledge as far as HR systems , possible some IT if use the time clock
  • Time and attendance
  • Onboarding
  • Benefits
  • Communicating to employees in mass volume
  • Storing documents that employees need on a regular basis
  • Able to do away with half of our forms
  • Recruitment
Their customer service the functionality and how easy and user friendly it is

Paycor Support

Always quick to respond and you have a dedicated support team that builds a relationship with you.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not Sure - I did not set up I think the support is all the same
There is not just one time. Every time I needed assistance with something they were right there to help. I did have one time where the time was feeding incorrectly over to the payroll. I called and they manually corrected for me, then they began working on the problem. Every day for three days they informed me where they were at and what was happening at the beginning and end of each day; the day they fixed it Mark called and explained why it happened and why it would not happen again and how I could also check it to ensure on my end things were working correctly.

Using Paycor

Easy to use for employees and administrators
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Time and attendance
  • Baiscly everything
  • None that I found
Yes - Very well the employees loved it