Paycor the best in customer service and functionality
December 11, 2017
Paycor the best in customer service and functionality
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycor
We used Paycor for our HRIS system, onboarding, time and attendance, payroll system. We also used it for self-service benefits and communicating to employees. We used the online document feature.
Pros
- Payroll, time and attendance
- Onboarding, HRIS System, online documents, recruitment, module, benefits
- Implementation, customer service, training and online help system
- Listening to customers and letting them make suggestions if the suggestions make sense they will implement in their next upgrade
Cons
- Allowing the administrator to change employees emails they use to sign up with
Easier functionality and better value for what you receive. Paycor's customer service is better than ADP, for example, Paycor is like you are staying at a Ritz Carlton and ADP is like you are staying at a Motel 6.
Paycor Feature Ratings
Using Paycor
100 - Hourly employees, salary employees, managers, executives, sales, human resources
3 - HR, need to have some technical knowledge as far as HR systems , possible some IT if use the time clock
- Time and attendance
- Onboarding
- Benefits
- Communicating to employees in mass volume
- Storing documents that employees need on a regular basis
- Able to do away with half of our forms
- Recruitment
Paycor Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not Sure - I did not set up I think the support is all the same
There is not just one time. Every time I needed assistance with something they were right there to help. I did have one time where the time was feeding incorrectly over to the payroll. I called and they manually corrected for me, then they began working on the problem. Every day for three days they informed me where they were at and what was happening at the beginning and end of each day; the day they fixed it Mark called and explained why it happened and why it would not happen again and how I could also check it to ensure on my end things were working correctly.
Using Paycor
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Payroll
- Time and attendance
- Baiscly everything
- None that I found
Yes - Very well the employees loved it
Comments
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