Great customer service and great value
September 15, 2022

Great customer service and great value

David Flores | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I currently use Paylocity for my bi-weekly payroll process, candidate tracking, and new employee orientation. The two greatest benefits I receive from the software are how easy it is to use for payroll processing as we have various different rates, reimbursements, deductions, bonus'. All of these items you can easily adjust per individual batch in one helpful main screen, with the ability to preview the employee's individual check so you can ensure you make no mistakes. Instead of candidate tracking with various other software's this all encompassing tool to track, hire, and integrate directly into payroll saves me a ton of time and the price is a good value. My favorite feature of Paylocity is the help friend staff and dedicate manager for my account, who actually knows my company, and is the most responsive rep for a payroll company I've ever had, less that 1 hour response time. I've worked with 4 different payroll companies and do not plan to change anytime soon.

Pros

  • Customer service
  • Value
  • Various products to suite your needs
  • Ease of pay entry

Cons

  • I wish there was better tax compliance support.
  • Reduced redundancy on tasks
  • Data driven decision making
  • Less payroll errors
They have stopped redundant data tracking behaviors. I do not have to update multiple programs and Paylocity has incorporate multiple systems into one program
The self serve portal has helped us the most. I have more time to work on higher level HR functions when my employees don't have to call, text, or email for simple questions like access to digital paystubs, w-2, or PTO requests.
Paylocity is easier to use, easier to enroll in, and better customer service.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

I like that it is possible for the software to be a one stop shop to take place for different software's, whether it comes to Payroll, Candidate tracking, CRM, Ben Admin, Talent management, Paylocity has the ability to integrate all these functions into one software.

Now if you were to utilize all the above mentioned software it does get pricey. The pricing then is competitive to a software such as NetSuite, which really dives into all the above plus invoice, financial tracking, and operational tools.

Paylocity Feature Ratings

Employee demographic data
7
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
8
Reimbursement management
9
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
5
View and generate pay and benefit information
8
Update personal information
8
View job history
7
View company policy documentation
7
Employee recognition
8
Tracking of all physical assets
Not Rated
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
8
Performance plans
8
Performance improvement plans
7
Review status tracking
7
Review reminders
8
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
7
Candidate search
7
Candidate development
7
New hire portal
7
Manager tracking tools
7
Corporate goal setting
8
Individual goal setting
6
Line-of sight-visibility
6
Performance tracking
8
Job Requisition Management
7
Company Website Posting
Not Rated
Publish to Social Media
7
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
9

Comments

  • Hannah Elger | TrustRadius Reviewer
    Thank you for taking the time to share your feedback! We’re glad to hear that you’re enjoying your experience with Employee Self service. We are continually making improvements to deliver the solutions you need, and we’re happy that our products are helping you achieve your goals. If you'd like to discuss your experience further, we'd love to hear from you at PCTYAdvocate@paylocity.com.

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