Item: Paylocity
Rating: 8
Author: Brittany Ellison

Overall Satisfaction with Paylocity

Use Cases and Deployment Scope

We use Paylocity as much a possible. We love the LMS platform along with benefits and payroll. The LMS platform has been the newest resource through Paylocity that has helped us the most. We have been using payroll and benefits from the beginning and we are happy with the service.

Pros and Cons

Pros

Minimal wait times to talk to a representative.
Lots of resources
customer service

Cons

Better explanation of reports offered
Better account manager support
employee password reset settings

Return on Investment

LMS has been a positive
W2/tax season support is not helpful and takes longer than it should
Payroll consistency

Paylocity Automated Processes

We do not use time tracking or scheduling in Paylocity because it does not work with R365 and Revel. So for the use of time tracking or scheduling we don't use. We do use payroll but it does not work with R365 or Revel so it is a three day process and a very manual process.

Paylocity Employee Engagement

We do like to use the community dash board to relay information to all employees from our Leadership team such as corporate events, company goals, updates about benefits, or COVID-19 protocols. We have such a large employee count that it would be nice to limit who can post on the community board- peer recognitions filter out the important information from Leadership since there are so many peer recognitions.

Alternatives Considered

ADP Comprehensive Services

My previous experience with ADP has been awful. They have too many platforms that don't sick together with one another. Also, trying to get a customer service agent typically takes about 30-45 minutes and we do not have this problem with Paylocity. Also, they have an additional cost for every service and their basic package does not provide much benefits to the company unlike Paylocity.

Key Insights

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Other Software Used

Revel Systems, Member365

Likelihood to Recommend

Customer service representatives are not well trained and are working on the fly as to how to resolve a situation. They don't know anymore than me, so why call for help? However, every time I do call to speak to a representative they are very friendly and they try to make our experience as customers good.

Paylocity Feature Ratings

Comments

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Great platform for a company of any size.