Item: Paylocity
Rating: 7
Author: Verified User

Overall Satisfaction with Paylocity

Use Cases and Deployment Scope

We use Paylocity for our HRIS & Payroll.

Some of the problems we have are timeclock issues and punches not being recorded. We need training on modules that we are not using.

Pros and Cons

Pros

Processing Payroll is easy
Self Portal is nice and easy to function

Cons

Almost every report I need has to be custom built
Customer Service employees need more experience with the product. I have made many calls about a feature and they need to call someone else to answer my questions
I did a recording hand-on training with my account manager that was supposed to be recorded. The recording did not work and I have been waiting over 3 months for him to make a new one.

Return on Investment

Employees are frustrated about timeclock issues
The timecard approval does not save all the time
The self service feature is easy for employees to use
Employees do not like the feature of having to download documents to their computers or phones and would prefer to review the information in the Paylocity system.

Paylocity Automated Processes

We have not had the opportunity to use the automatic features at this time due to a lack of training.

Alternatives Considered

Ceridian Dayforce and ADP Enterprise HR

Because of my lack of training for this system and how my other staff has not been trained on the modules we have purchased. It is hard to make a true assessment at this time.

Key Insights

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

The payroll processing is very easy, but I did not understand why deduction reports do not include YTD information so we either have to spend money to create a custom report or combine the two reports to get the data that I need. I have worked with multiple payroll providers where this was a standard report.

Also when our data was imported it was done in blocks not by pay period but when we needed additional information from our previous provider the 2019 data was uploaded per pay period and I was told they could not correct the 2020 data.

Paylocity Feature Ratings

Comments

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