Honest Review of Service
November 02, 2022

Honest Review of Service

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for Payroll and HR.
  • Easy of running payroll
  • The onboarding of new employees is very detailed and easy to complete
  • The app is very useful to employees who need information for loan, college, etc.
  • The account rep is never available and is not helpful to allow for improvement
  • There is no follow-up after you are a customer, use of new products, or use of additional benefits Paylocity offers
  • The i9 setup was not clear and I am not sure I completely understand it now
  • Reduced Costs
  • Consistent Processes
  • Ease of use
The import from Time & Labor to HR & Payroll is great! This saves a lot of time during payroll. Also, the ability of employees updating their own personal information has helped keep all dates updated and save time for the HR/Admin staff. The ability to host all documents during onboarding has helped get a good start on employee files.
The main reason for us to pick Paylocity was technology and cost.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Great application and ease of use. Payroll runs really well and is easy to process. There is no follow-up for current customers. If I need help with an issue, it is very hard to get a clear answer. The service email is pointless, you should always call in.

Paylocity Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
1
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
10
View and generate pay and benefit information
8
Update personal information
10
View job history
9
View company policy documentation
8
Pre-built reports
8
New hire portal
8
Manager tracking tools
8